Inspections & Maintenance
MOVE-IN INSPECTIONS: PROTECTING YOUR PROPERTY
Just prior to tenants taking possession and moving into your home, we conduct a detailed move-in inspection to record the condition of the property with photos, videos and 3-D images.
When tenants ultimately depart at the end of the lease, we repeat the documentation process, comparing our findings to the move-in inspection report and identifying any damages to the property for which security deposit may need to be withheld. We work hard to ensure you are not left making repairs for items damaged by your tenants.
Maintenance: Ensuring a Great Tenant Experience and Protecting the Value of Your Investment
Whether owner or tenant-occupied, homes require maintenance from time to time and addressing maintenance issues in a timely manner is essential for happy tenants and a healthy property.
Studies have shown that the #1 reason tenants leave a rental home to move to another rental is dissatisfaction with the sense of urgency on the part of a landlord when responding to maintenance requests and other tenant needs. Starting on move-in day, we begin a focused effort to secure the tenant's renewal at the end of the lease term. We have a keen appreciation that long-term tenancies are the most important single factor in maximizing Return on Investment (ROI) in residential real estate investments.
While our primary fiduciary responsibility is to our property-owner clients, we work very hard to build positive working relationships with our residents. Tenants frequently say things like: "We have never worked with a management company as great as Your Intown Home...." This is illustrated by our Google and Zillow reviews.
Tenants submit maintenance requests online. Our Maintenance Coordinator responds to each request by first trouble-shooting with the tenant to see if the issue can be fixed without dispatching a vendor. If it cannot, a work order is generated and sent to one of our thoroughly vetted, preferred vendors for diagnosis and repair.
Ways to Reduce Cost & Max Profit
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How We Market Your Property
Our marketing strategy ensures that your home stands out and attracts high-quality residents quickly.
- Custom Market Analysis – We assess your home, neighborhood, and rental trends to determine the optimal listing price.
- High-Quality Listings – High-quality photography and engaging descriptions increase exposure.
- Online Advertising – We syndicate your property across top rental sites to reach the widest audience.
- Self-Showings – Flexible viewing options for prospective residents ensure faster leasing.
- Weekly Tracking Reports – Regular updates on inquiries, showings, and feedback so you stay informed.
📍 Get a Free Rental Analysis! We’ll provide you with a hands-on assessment tailored to your property.
Resident Screening & Placement
We conduct rigorous screening to ensure reliable residents reside in your property.
- Comprehensive Background Checks – Credit, income, rental history, and criminal records.
- Fast & Secure Leasing – Online applications, lease signings, and payments streamline the move-in process.
- Proactive Lease Terms – Strategic lease structuring ensures long-term occupancy and maximized ROI.
Day-to-Day Property Management
We handle every aspect of managing your rental so you don’t have to.
- Regular Inspections – Move-in, renewal, and move-out inspections protect your property.
- Responsive Maintenance – Residents submit requests online; our vetted vendors ensure timely repairs.
- Rent Collection – Residents pay online via their portal; funds are deposited directly into your account.
- Lease Renewals – We manage renewals, including rental pricing adjustments, to align with market trends.
Financial Management & Reporting
Stay informed and in control with our detailed financial services.
- Direct Deposit – Rental income is sent straight to your bank account.
- Monthly & Year-End Statements – Comprehensive financial reports and 1099s keep your records organized.
- Secure Owner Portal – Access property statements, tax reports, and updates anytime.
Our Guarantees: Peace of Mind for Owners
✅ Happiness Guarantee – Cancel anytime, no penalties.
✅ Results Guarantee – No fees until we secure a resident.
✅ Leasing Guarantee – If a resident leaves early, we credit back the unused portion of the lease fee.
Why Choose Your Intown Home?
We provide expert property management exclusively in Atlanta’s intown neighborhoods. Here’s what sets us apart:
- Local Market Specialists – 30+ years of experience managing homes in Atlanta’s urban core.
- 5-Star Customer Service – We handle every aspect of managing your rental so you don’t have to.
- Transparent Pricing – No hidden fees—just honest, professional management.
- Legal & Industry Expertise – As active National Association of Residential Property Managers (NARPM) members, we stay ahead of Fair Housing laws and rental regulations.
